Some after-sales questions you might be concerned about
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- Issue Time
- Dec 5,2024
What is the warranty period for your products?
The warranty period for our products varies as each customer's usage environment, working hours, and usage intensity are different, which affects the product's lifespan. If you encounter any issues with the product, please contact us via email or phone as soon as possible, and we will assist you promptly.
How should product quality issues be handled?
If you encounter any product quality issues, please contact our customer service team immediately. Providing photos or videos to illustrate the problem will help us resolve the issue more quickly.
Is free repair provided during the warranty period?
If the product is confirmed to have a quality issue through photos, videos, or by sending the product back for inspection, we will offer return shipping for repair or a free replacement service.
How can I get technical support?
You can contact our technical support team via phone, email, or online chat, and we will provide prompt assistance.
How can I obtain the product user manual and technical documentation?
You can download the product user manual and technical documentation from our official website, or you can contact our customer service team directly to obtain them.
How can I purchase replacement parts?
You can purchase replacement parts through our sales channels. We offer original manufacturer parts to ensure perfect compatibility with your equipment.