Service-related FAQ

What types of conveyor chains do you offer? We offer a variety of conveyor chains to suit different applications, including: I Beam Conveyor Chain,Drag Conveyor Chain,Caterpillar Drive Chain,Heavy Duty Conveyor Chain,High Roller Conveyor,Custom Non-Standard Chains. Each type is designed to meet specific operational needs, ensuring reliability and performance across a wide range of industries. Which industries are your conveyor chains suitable for?Our conveyor chains are suitable for a wide range of industries, including: Automated Overhead Conveyor Systems,Paint Line Overhead Conveyors,Warehouse Overhead Conveyor Systems,Food Conveyor Lines.They are designed to meet the specific needs of each industry, providing efficient and reliable solutions for various conveyor applications.How do I choose the right conveyor chain for my needs?We recommend selecting the appropriate conveyor chain based on your application requirements, load capacity, working environment, and budget. Our technical team is available to provide expert advice and help you choose the best chain for your specific needs. Feel free to reach out to us for personalized guidance.Can your conveyor chains be customized?Yes, we offer customization services. You can provide your specific design requirements, and we will tailor the perfect solution to meet your needs. Our team will work closely with you to ensure the conveyor chain is designed to your exact specifications.

What types of conveyor chains do you offer? We offer a variety of conveyor chains, including roller chains, forged chains, plate chains, side-bending chains, and special chains, suitable for different application scenarios. What industries are your conveyor chains mainly used in?Our conveyor chains are widely used in various industries, including food processing, automotive manufacturing, heavy machinery, logistics and warehousing, and mining.How should I choose the right I beam trolley for my needs?We recommend selecting the appropriate I beam trolley based on your application requirements, load capacity, working environment, and budget. Our technical team can provide professional advice to help you make the best choice.Can your overhead conveyor chains be customized?Yes, we offer customization services. You can provide your specific design requirements of overhead conveyor systems, and we will tailor the most suitable solution to meet your needs.How long does the customization service take of the conveyor chain?The duration of the customization service of conveyor chain depends on the specific requirements and complexity. Typically, the design and production cycle takes 4 to 6 weeks.What are the main materials used for your conveyor roller?We primarily use materials such as carbon steel, stainless steel, alloy steel, and plastic, selecting the most suitable material based on the specific application requirements.Do you provide samples of overhead conveyor systems?Yes, we can provide samples of overhead conveyor parts for customers to test and verify. For more details, please contact our sales team.Do you have stock of your conveyor chain products?Standard models of conveyor chains are typically in stock, but customized models are produced based on orders. Please contact us to confirm the specific stock availability.What is your production capacity of conveyor roller?We have advanced production equipment and efficient production lines, capable of meeting the production demands of large-volume orders.What certifications do your conveyor chains have?Our conveyor chains have passed the ISO 9001 quality management system certification and comply with environmental regulations such as RoHS.

What is the warranty period for your products? The warranty period for our products varies as each customer's usage environment, working hours, and usage intensity are different, which affects the product's lifespan. If you encounter any issues with the product, please contact us via email or phone as soon as possible, and we will assist you promptly. How should product quality issues be handled?If you encounter any product quality issues, please contact our customer service team immediately. Providing photos or videos to illustrate the problem will help us resolve the issue more quickly.Is free repair provided during the warranty period?If the product is confirmed to have a quality issue through photos, videos, or by sending the product back for inspection, we will offer return shipping for repair or a free replacement service.How can I get technical support?You can contact our technical support team via phone, email, or online chat, and we will provide prompt assistance.How can I obtain the product user manual and technical documentation?You can download the product user manual and technical documentation from our official website, or you can contact our customer service team directly to obtain them.How can I purchase replacement parts?You can purchase replacement parts through our sales channels. We offer original manufacturer parts to ensure perfect compatibility with your equipment.